Emergency Call Handling

Allow our experienced team to handle your afterhours emergency calls. Our control room is manned 24 hours a day, 365 days a year by trained security operators. Our control room is equipped with redundant power supplies, air conditioning, internet connections, telephone systems and computer hardware while combined with a complete redundant location interstate.

Benefits and features

  • Emergency situation management
  • Dispatch relevant authorities (Police, Fire, etc.)
  • Direct customers to the relevant website or department for non-emergencies
  • Notify key organisation contacts of situation or event
  • SMS notifications
  • Voice recording and situation logging
  • Regular reporting and metrics

How do we receive your calls?

  • Dedicated emergency call points
  • Lifts and elevators
  • Your company telephone PBX
  • Your custom signage


We offer a fully feature set trial of our service to ensure we meet your organisational needs prior to committing.

Our team will liaise with your chosen security provider, IT department and operations team to ensure your emergency calls are actioned and handled in the manner you expect.

Our Scope

  • Traffic incidents
  • Lift entrapments
  • Site or building entrapments
  • Persons lost
  • Marine incidents
  • Industrial site incidents